Customer Service Rep MEX – Part – Time Medio Tiempo

Descripción completa del empleo
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.
Description

As the face of our customers, here’s what you will do:
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
What are your responsibilities:
Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
Preparing tickets, determining fares and routing to assure passenger’s travel needs are met
Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
Minimum Qualifications:
High school graduate or equivalent certificate
Minimum of 18 years old
Excellent interpersonal skills with proficiency in English and Spanish
Comfortable working with computers, mobile devices, and new technologies
Physical ability to stand and walk for entire shift, as well lift and handle baggage
Ability to travel to other countries for training purposes
Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
Legally authorized to work in Mexico without sponsorship
Ability to meet the Company attendance standards and uniform and appearance standards
Valid US Visa
Preferred Qualifications:
Previous airline, travel, or hospitality work experience
Bachelor’s degree